Cancellation and refund options depend on the service, delivery status, and the seller’s terms. If you need to make a change, submit a request as soon as possible; review eligibility details in our Refund and Returns Policy.

Sign in and go to your account/orders area to view your purchases, invoices, and current order status. You can also use the order page to send files, answer questions, and keep all communication with the freelancer in one place.

Most services on Firstlancer are delivered digitally (for example, files, links, or written work). If a listing includes physical delivery, the service page will note shipping regions, estimated timelines, and any additional delivery costs before you purchase.

First review the deliverables against the package description and requirements you provided, then message the freelancer from your order page to clarify changes. If you still need help, use the support form below and include your order number and a brief summary so our team can assist quickly.